Our care team is led by our Registered Manager, Maria German.
She has had over two decades of experience in community nursing in central Cornwall, working with patients who have a very wide range of needs, from simple to complex. Maria is involved in the assessment, care planning, implementation and evaluation of complex needs service users. She also ensures that the staff with the right skill set are appropriately matched to each service user.
Our care team comprises individuals who have all been DBS cleared and have a wide range of experience of caring for people, of all ages and needs. As our carers are going out to assist service users in the community, with a wide range of needs, we have a recruitment process, including interview with the Registered Manager to ensure that only the best people are employed with In Caring Hands.
Our staff have a range of specialist skills including Dementia care, long term condition management, and caring for those with terminal illness.
A list of current staff and their qualifications is available on request and on display in the office. The staff allocated to support you will be chosen in order to match their skills with your needs, and also to minimise travelling distances in order to support good time attendance. In addition to the direct support staff the Registered Manager may be included within the staffing levels described. Staffing levels may be changed at the discretion of the Manager if there are particular needs. Care staff work on a rota system which ensures that the service is staffed by the appropriate number and skill mix, including weekends and public holidays.
In addition to an ongoing training plan, which is regularly reviewed, all employees receive annual training in health and safety matters such as basic life support, infection control, moving and handling, fire awareness and procedures, safeguarding issues, and a range of other matters.
Those who do not have formal qualifications in caring are provided with training towards NVQ level 2 in Health and Social Care as a minimum. In Caring Hands is an equal opportunities employer.