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We regularly receive comments from our customers, family members and staff which we wanted to share with you. We can talk all we like about the service we offer, and you can read our CQC reports, but there’s nothing quite like hearing from those directly involved.

Family and Social Worker Reviews

Social Worker
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Can I please just say that your team have been amazing with this package, pulling out all the stops in emergency situations. I know Mum is very pleased with In Caring Hands and trusts all the team. As we know it is difficult for parents to relax when their son’s and daughters are with others and she values her breaks and thinks very highly of your team.
Feedback from parent
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Service Users Mum, said that this is the 1st summer holiday that she has had in years, that hasn't resulted in her curled up in a corner crying from stress. Mum has sent out a huge thank you to all of us that have been looking after her daughter, Mum said she never would have coped without In Caring Hands!
Course Manager Truro College
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It was fantastic to see the team and of course service users. The respite placement is wonderful, its homely and comfortable and I can see how much thought and attention to detail has gone into things to make it just right for the fabulous individuals in your care. You all do such a superb job, and it really pleases me to see how you include the service users in all you do, even down to individuals choosing what they would like for lunch.

The team today were so focussed on the service users and obviously have the most wonderful relationships with them, every aspect of their day is carefully thought out and this shows.
Parent of Service User
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Just wanted to send an e mail to say thank you so much to all the staff for looking after my son so well while we were away! He looks well, happy and very refreshed! We really appreciate the care you guys give him and it's great we can go away and trust him in your care! Also thank you for the birthday banner and Mother's Day card! A lovely gesture and I love them! Please can you pass my thoughts onto all staff that work with my son!
Parent of service user
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Dear Luke and team! Thank you so much for looking after X so beautifully, she came come so happy and well!! And no laundry for me to do!! Bonus! Thank you again
Social Worker
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Mrs X was very happy with the support that you/your team provided to X during her stay and liked the regular updates that you provided to them. Mrs X indicated that she found it reassuring and it helped her to relax knowing that her daughter was ok.

Staff Reviews

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