Privacy Policy

What data do we collect?

In Caring Hands collects the following data:

  • Personal identification information (Name, email address, phone number, etc.)
  • Technical data which may include URL information, cookie data, your IP address, the types of devices you are using to access or connect to the website, unique device IDs, device attributes, network connection type (e.g. WiFi, 3G, LTE, Bluetooth) and provider, network and device performance, browser type, language, inforamtion enabling digital rights management and operating system.

How do we collect your data?

You directly provide In Caring Hands with most of the data we collect. We collect data and process data when you:

  • Register online or make an enquiry regarding our services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.

How will we use your data?

In Caring Hands collects your data so that we can:

  • Process your request, manage your account.
  • Email you regarding services that may be of interest to you.

How do we store your data?

In Caring Hands securely stores your data at our registered offices at Unit 1 Parton Vrane, Portscatho, Truro, TR2 5ET on an encrypted server.

In Caring Hands will not retain your data if an enquiry has been made and our services are not of interest to you. If we do end up providing services to you, or any of your relatives/associates, then such data will be retained for 6 years following the end of any care delivered. Once this time period has expired, we will delete your data by erasing the information from the server.

Marketing

In Caring Hands would like to send you information about services of ours that we think you might like. You have the right at any time to stop us from contact you for marketing purposes.

What are your data protection rights?

In Caring Hands would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete information you believe is incomplete.

The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: enquiries@in-caring-hands.co.uk
Call us at: 01872 302222
Or write to us:
In Caring Hands Limited
Unit 1 Parton Vrane
Portscatho
Truro TR2 5ET

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

In Caring Hands uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – In Caring Hands uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  • Advertising – In Caring Hands uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The In Caring Hands website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

In Caring Hands keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 23 July 2019.

How to contact us

If you have any questions about In Caring Hands’ privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: enquiries@in-caring-hands.co.uk
Call us: 01872 302222
Or write to us at:
In Caring Hands Limited
Unit 1 Parton Vrane
Portscatho
Truro TR2 5ET

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Email (using the following web address to make an enquiry): https://ico.org.uk/global/contact-us/
Address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF